Shipping & Returns Policy

Free Shipping Over $45:

Enjoy free shipping on orders over $45 within the domestic U.S..

We're committed to eco-friendly packaging—use code SAVETREES at checkout for $0.5 OFF, and we'll ship your order in a community-donated reused shipping box.

Sustainable Packaging:

Our commitment to the environment extends to our packing materials, all of which are plant-based and eco-friendly:

  • Kraft Paper
  • Kraft Envelopes
  • Sticky Kraft Paper Tape
  • Shredded Kraft Paper Padding
  • Corn Starch Biodegradable Packing Peanuts

    Shipping Destinations:

    We currently ship to the U.S. only.

    Our No-return Policy: 

    At Originature, we have a no-return policy for all our products, and here's why.

    Each year, a staggering 10 billion pounds of returned products in the U.S. contribute to landfill waste. Committed to environmental responsibility, we actively work to reduce the environmental impact of returns. Our website is designed with detailed product images and descriptions to empower you to make informed and satisfying purchase decisions.

    Originature’s pricing strategy is rooted in affordability rather than excessive profitability. Our mission is to make sustainable and natural products accessible to everyone. Given the unique nature of bath, beauty, and skincare items, including soaps, shampoo, and conditioner bars, we are unable to resell returned products, which leads to an additional cost for our business and increased price for our customers. Embracing a no-return policy is a conscious decision aimed at maintaining affordable pricing for our valued customers. Your understanding and support in this effort are truly appreciated. 

    Missing Orders:

    For missing orders, we're here to help. Please email customers@originaturestore.com with Subject Line: Missing Products - (Order Number).

    Damaged Items:

    While we can't control the shipping process, we're prepared to replace any broken or damaged items upon receipt. Email customers@originaturestore.com with Subject Line: Broken/Damaged Products - (Order Number).

    Hi there! Pleasure to meet you!

    In 2022, my lifelong friend Ina and I, friends since our college days, embarked on a journey called Originature. Our lives have intertwined through various milestones - marriages, raising kids, and celebrating small wins in our corporate careers. When we gathered, we often pondered the true meaning of our lives and whether our current pursuits would bring pride in our golden years. Unlike the corporate climb, our focus veered towards the excessive use of plastics and its impact on the environment, wildlife, planet, and our kids. We cared deeply about the effects of everyday products laden with toxins and chemicals on our health.

    Leveraging Ina's background in herbal studies, we began crafting handmade bars and soaps loved by our family and friends. One frosty December night, fueled by our shared passion, we hatched a bold idea - why not create a company to champion natural, simple, and sustainable living? That day, we decided to turn our passion into a business, aspiring to reach more people with our products.

    Originature emerged from our desire to share knowledge and natural products with a wider audience. Our focus centers on crafting sustainable, nature-inspired goods that everyone can access. As a budding startup, we're navigating different avenues to offer the public easier access to affordable products that are eco-friendly, non-toxic, and natural.

    Welcome to Originature, where each product mirrors our commitment to a greener, healthier future.

    Cheers,
    Aria